Delivery Policy
Weldmart delivers free of charge within Johannesburg and a 30KM radius thereof, either door-to-door or door-to-counter, depending on where you’re located. If you reside outside of a this 30KM radius or outside of a main centre but would like door to door delivery – you can select that delivery option for a Courier delivery fee.

During the checkout process, Weldmart will give you an option to select your delivery options based on your delivery address and postal code but the delivery charges are loosely based on the general weight of the item ordered and thereafter determine if you are city based or in an outlying area. For South African orders, irrespective of whether you select door to door delivery, or door to counter delivery, Weldmart will deliver within 2 – 6 working days depending on where you live, unless stipulated on specific items which might have a longer turnaround time or need to be air/sea freighted whereby it will clearly be stated on said product and the delivery time.

Should you have any queries regarding your delivery options, please call our customer support agents on 087 802 2122 or email sales@weldmart.co.za.

Late Delivery

The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not be delivered within the agreed delivery period as specified in the Weldmart terms and conditions. The product(s) in question must be returned to Weldmart in their original state, including all labels. Any such cancellation must be done by via written instruction by emailing sales@weldmart.co.za. Weldmart then refund you.

Stock shortages
Should a product you have ordered be:
temporarily unavailable, Weldmart will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead or a credit on your Weldmart account, Weldmart will issue a refund in respect of that product to you;

permanently unavailable, Weldmart will notify you and, unless you agree to accept another product instead or a credit on your Weldmart account, Weldmart will issue a refund in respect of that product to you.

Non-defective products (your right to return)

Save for certain exceptional cases (including purchases of products made to your specifications, such as made-to-order products), you are entitled to return any purchase concluded on weldmart.co.za within 30 days of the product(s) being delivered. In order to obtain a purchase price refund, the product(s) being returned must be sent back to Weldmart after agreed upon via communication on Tel: 087 802 2122 or via email: sales@weldmart.co.za.

Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging and do not use the product. In particular, if you want to return non-defective piece of machinery or equipment and/or accessories, please ensure the items are returned in the exact condition they were received in, and in their original packaging.

If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product out at all. Please promptly contact the Weldmart on 087 802 2122 or email sales@weldmart.co.za to notify Weldmart thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.

Defective products
General warranty:

If, within 12 months after delivery of a product to you:
You find that the product is defective/faulty, unsuitable for the purpose generally intended (or otherwise expressly indicated by Weldmart at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) (“defective”); and – you arrange to return such product to Weldmart for inspection in accordance with the returns procedure in clause 7 below, and the product is subsequently found to indeed be defective, you are entitled to have the product repaired under the product manufacture’s repair warranty at no expense to you, and the product returned to you at no expense to you.

(the decision between repairing or replacing being that of Weldmart’s depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).

If the product is found NOT to be defective, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having such product returned to weldmart.co.za and then redelivered to you.

When is a product warranty not valid? Damage arising from incorrect usage of the product, the product being damaged by means of operator abuse, destruction of product or product accessories from a fall and or incorrect wiring of said product not undertaken by a qualified electrician. Water damage as well as incorrect ventilation in working environment (ie – iron filings, excessive dust or sand on the electronics of equipment.

Supplier’s warranty:

Certain products may come with a supplier’s guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.

Exclusions
You may not under any circumstances return the following:

Non-defective products that have been “made to order”. (You will be notified in the relevant Online Sale if the products are “made to order”.)
Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Weldmart.

strong> Processing of credits and refunds
Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or be deposited into the bank account used in the Electronic Funds Transfer, within 10 business days of the returned item having been cleared by Weldmart quality checking.

Where your Weldmart account has been credited, you will be entitled to use such credit towards other purchases made by you on the site. Do take note, however, that you cannot request that refund the credit on your profile in the form of cash once you opted for the credit option.

If you bought a sale item and want to return the item, the reduced price will be paid back to you and not the full price.

If you want to return an item that you paid the full amount for but is now on sale, we will only pay the full amount as credit on your profile and not in the form of cash in your account. If you want a payback, the amount of the reduced price will be paid back

Fraud Prevention
Weldmart reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. Weldmart will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds.